Terms and Conditions for Man With Van Kentish Town

These Terms and Conditions set out the basis on which Man With Van Kentish Town provides moving, transport, collection, and related services to customers in the United Kingdom. By making a booking, confirming a quotation, or allowing our team to commence work, you agree to these terms. Please read them carefully before instructing any man and van Kentish Town service, as they explain how bookings are formed, how payments are handled, what cancellation rules apply, and how liability is limited or excluded where permitted by law.

These terms apply to domestic, commercial, and general transport services, including loading, unloading, item handling, and delivery support. They do not replace your rights under applicable consumer law. Nothing in these terms is intended to exclude liability that cannot lawfully be excluded under the laws of England and Wales. Where there is any conflict between a written quotation and these terms, the quotation will take precedence only in respect of the specific matters it expressly covers.

Throughout this document, references to we, us, and our mean the service provider operating under the Man With Van Kentish Town name, while you and your refer to the customer, hirer, or person placing the booking. These terms are designed to be fair and practical, and to ensure that the moving service is carried out safely, efficiently, and with clear expectations on both sides.

All bookings are subject to availability and to the accuracy of the information you provide. If you give incomplete, incorrect, or misleading details about the items to be moved, access conditions, parking, stairs, lift availability, weight, volume, or any other relevant factor, we may revise the quotation, adjust the schedule, or decline to proceed. A booking is only confirmed once we have accepted the request and, where required, received a deposit or other agreed payment.

Booking process begins when you submit a request and provide details of the job. We may ask for information such as collection and delivery addresses, preferred dates and times, item list, estimated size of load, special handling needs, and access restrictions. Based on this information, we may offer an estimate or fixed quotation. An estimate is not a final price unless we expressly state otherwise. A quotation may be valid only for a limited period and may be withdrawn or revised if circumstances change before the job starts.

Once you accept the quotation, we will confirm the booking in writing or by another recorded method. It is your responsibility to review the confirmation and notify us promptly of any errors. By confirming a booking with Man With Van Kentish Town, you warrant that you are authorised to arrange the service and that all goods handed to us are lawful to transport. If any item requires special handling, permits, or declarations, you must tell us before the moving date.

Payments must be made in accordance with the method and timing agreed at the time of booking. Unless we agree otherwise, payment is due immediately upon completion of the service. We may require a deposit to secure the date and time, and in such cases the deposit will be applied against the final invoice unless otherwise stated. Any balance must be paid in full without deduction or set-off, except where such deduction is required by law.

We accept payment by the methods made available at the time of booking, and we reserve the right to refuse cashless or card payments that fail authorisation, are reversed, or are later disputed without lawful basis. If an invoice remains unpaid after the due date, we may charge interest and recovery costs to the extent permitted by law. Any additional time, labour, waiting, parking, tolls, congestion charges, ferry costs, or congestion-related costs that were not included in the original quotation may be charged separately if reasonably incurred.

If the job is delayed because of circumstances outside our control, including but not limited to restricted access, lack of parking, absent keys, customer unavailability, or incomplete load preparation, we may charge for waiting time or additional visits. Our rates may vary depending on the date, time, service type, and scope of work. A man with van service in Kentish Town may be priced differently for short-notice work, weekend work, or larger handling requirements, provided any variation is communicated before or during booking.

If you need to cancel or amend a booking, you should notify us as soon as possible. Cancellation charges may apply depending on the notice given, the type of service booked, and any costs already incurred. Where a cancellation is made after we have reserved vehicle time, staff time, or third-party resources, we may retain a reasonable amount from any deposit or charge a proportionate cancellation fee. If we have already commenced the journey or started loading, the full or partial fee may remain payable.

We may cancel or reschedule a booking where we are unable to provide the service due to vehicle breakdown, staff illness, unsafe conditions, severe weather, legal restrictions, or other events beyond our control. In such cases, we will use reasonable efforts to offer an alternative time or date. Our liability for cancellation will be limited to refunding any payment received for services not provided, unless a greater remedy is required by law. We will not be responsible for indirect loss caused by any delay or rescheduling.

Customer responsibilities include ensuring that goods are ready, correctly packed, and suitable for transport. You must secure fragile items, remove hazards, and provide accurate instructions regarding which items are to be moved and which are to be left behind. You should also ensure there is lawful access to all premises, that parking arrangements are suitable, and that any necessary permissions from landlords, building managers, or neighbours have been obtained in advance.

If you ask us to move items that are heavy, dangerous, unusually valuable, or difficult to handle, you must disclose this before the booking is confirmed. We may refuse to carry items that are unsafe, illegal, contaminated, or beyond the normal scope of a standard man and van Kentish Town booking. You remain responsible for the accuracy of labels, inventories, and delivery instructions, and for making sure that the collection and drop-off points are open and accessible at the agreed times.

Liability for loss or damage is limited to the extent permitted by law. We will take reasonable care of goods entrusted to us, but we are not liable for damage caused by pre-existing defects, poor packing, inherent fragility, customer handling, or circumstances outside our control. Items that are not properly packed, wrapped, or protected by you are carried at your risk unless we expressly agree to provide packing or wrapping services. We are not liable for minor scuffs, cosmetic marks, or wear and tear reasonably arising from normal handling.

Where loss or damage is caused by our proven negligence, our responsibility may be limited to the lesser of the actual repair/replacement cost and the amount recoverable under any applicable insurance or liability cap stated in the quotation. We are not liable for consequential loss, loss of profit, loss of business, loss of opportunity, or emotional distress, except where such exclusion is prohibited by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Waste regulations are an important part of any collection or disposal-related service. If the booking includes the removal of unwanted items, you must ensure that the waste is accurately described and legally suitable for collection. We do not operate as an unlawful waste carrier, and we may only handle waste in accordance with relevant environmental and transport laws. Any item classed as controlled, hazardous, restricted, or special waste must be declared before the booking and may require separate arrangements.

You must not place prohibited items in the load unless we have agreed in writing to handle them and we are legally permitted to do so. Prohibited items may include, without limitation, chemicals, asbestos, medical waste, oil, batteries, gas bottles, fuel containers, explosives, firearms, illegal substances, or any item subject to special licensing or disposal controls. If such items are discovered after the job has started, we may refuse to continue, charge for time already spent, and require you to remove the items at your own cost.

Where waste disposal or removal is included, you are responsible for ensuring that the material is correctly described as waste, reusable goods, or donation items. If any item is misdescribed and results in additional compliance obligations, additional charges may apply. We may ask for supporting information where needed to comply with our legal duties. You agree that any waste transferred under a Man With Van Kentish Town arrangement will be presented honestly and lawfully, and you will indemnify us for losses caused by your failure to disclose regulated waste.

We may decline to move items that, in our reasonable opinion, present a health, safety, environmental, or legal risk. This includes items that leak, emit odours, are infested, contain sharp contaminants, or pose a risk to our team, your property, or other road users. If we reasonably suspect that items are illegal to transport or dispose of, we may stop the service and notify the relevant authority where necessary. Any additional cleaning, PPE, decontamination, or disposal costs arising from undisclosed waste will be charged to you where permitted by law.

Governing law and jurisdiction for these Terms and Conditions shall be the laws of England and Wales. Any dispute arising from or relating to the service, the quotation, the booking process, the handling of goods, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any clause is found unenforceable, the remainder of the terms will continue in full force and effect.

These Terms and Conditions may be updated from time to time to reflect changes in law, business practice, or operational requirements. The version in force at the time your booking is accepted will normally apply to that booking, unless a change is required by law. By using the service of Man With Van Kentish Town, you confirm that you have read, understood, and agreed to these terms, and that all information provided is true and complete to the best of your knowledge.