Privacy Policy

Man with Van Kentish Town Privacy Policy

This Privacy Policy explains how Man with Van Kentish Town collects, uses, stores and protects your personal data. It applies to all Man with Van Kentish Town customers in the Kentish Town area, including anyone who makes an enquiry, books a service, or otherwise interacts with us in relation to our man and van services.

Who this Privacy Policy applies to

This Privacy Policy applies to private individuals and business customers located in the Kentish Town area who contact Man with Van Kentish Town or use our services. By providing your personal data to us or using our services, you acknowledge that you have read and understood this Privacy Policy.

Data controller responsibility

Man with Van Kentish Town is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data in line with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

Types of personal data we collect

We collect and process personal data that is necessary to provide our man and van services and to manage our business. This may include the following categories of data.

Contact details such as name, address, service address, billing address, and general location in the Kentish Town area.

Communication details such as information you provide in enquiries, booking forms, or during telephone or in-person discussions related to your move or transport needs.

Service information such as details about the items to be moved, preferred dates and times, pick up and drop off locations, property access information, and any special instructions relevant to the service.

Booking and transaction data such as booking history, invoices, payments received, payment method details as far as necessary for invoicing and accounting, and records of any refunds or adjustments.

Technical and usage data such as basic information about how you interact with our website or online content, where this is collected through standard logs or analytics, for example pages visited, time and date of visit, and general device information.

How we collect your personal data

We collect personal data directly from you when you contact us by phone, through our website forms, or in person. We may also obtain information when you interact with our online content or social media profiles. In some cases, we may receive your details from third parties who refer our services to you, in which case we will inform you where we obtained your data when we first communicate with you, where appropriate.

Lawful bases for processing your data

We only process your personal data where we have a lawful basis under applicable data protection law. Depending on the context, we rely on the following lawful bases.

Performance of a contract. We process your data to provide quotations, confirm bookings, deliver our man and van services, manage payments, and handle any related customer service or complaints.

Legitimate interests. We may process your data for our legitimate business interests, provided that such interests are not overridden by your rights and interests. This can include managing and improving our services, communicating with you about similar services you have previously used, internal administration, and ensuring the security of our operations.

Legal obligations. We may process your personal data where necessary to comply with our legal obligations, such as maintaining accounting records, responding to requests from regulatory or law enforcement authorities, or handling tax and insurance requirements.

Consent. Where required by law, we may rely on your consent to send certain types of marketing communications or to use certain cookies or similar technologies. You can withdraw your consent at any time by contacting us using the details available on our website or other communications you receive from us.

How we use your personal data

We use your personal data for the following purposes.

To respond to enquiries, provide quotations, and offer information about our services in the Kentish Town area.

To set up and manage bookings, plan routes, schedule staff, and deliver our man and van services safely and efficiently.

To issue invoices, process payments, and maintain financial and accounting records.

To communicate with you regarding your booking, changes to services, or follow up after a job has been completed.

To manage our relationship with you, including handling feedback, complaints, and any disputes relating to our services.

To improve our services, analyse demand in the Kentish Town area, and support internal planning and quality control.

To comply with legal, regulatory, and insurance obligations and to protect our rights, property, and safety, as well as the rights, property, and safety of our staff and customers.

Sharing your personal data and use of processors

We do not sell your personal data. We may share your data with trusted third parties who act as processors or independent controllers, where necessary and proportionate.

Service providers and processors. We may share data with third party providers who help us operate our business, such as accountancy services, payment processors, IT and website support, or secure data storage providers. These providers act on our instructions and are required to protect your data and keep it secure.

Professional advisers. We may share data with legal, tax, or insurance advisers where reasonably necessary for the management of our business or in connection with legal claims.

Authorities and enforcement bodies. We may disclose your personal data where required to do so by law or where necessary to protect our rights or the rights of others.

Where data is processed by third parties on our behalf, we ensure that appropriate data processing agreements are in place, in line with GDPR requirements.

Data retention and storage

We keep your personal data only for as long as necessary for the purposes for which it was collected, and in line with legal and regulatory requirements.

Enquiry and quotation data may be retained for a limited period so that we can respond to follow up queries, understand demand in the Kentish Town area, and maintain accurate business records.

Booking and transaction records, including invoices and payment information, are generally retained for the duration required by tax and accounting laws, after which they are securely deleted or anonymised.

Communications, feedback, and complaint records may be kept for a reasonable period to allow us to manage our relationship with you and to demonstrate how we have handled any issues.

When personal data is no longer needed, we will dispose of it securely, using appropriate technical and organisational measures.

International data transfers

Our primary operations are based in the United Kingdom. If any of our service providers or processors transfer or store data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent arrangements, to protect your personal data in accordance with data protection law.

Security of your personal data

We take reasonable and proportionate measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures may include access controls, secure storage, and staff awareness of data protection responsibilities. While we aim to keep your data secure, no system can be guaranteed to be completely secure, and you should take your own precautions when sharing personal information with us.

Your data protection rights

As a customer or prospective customer of Man with Van Kentish Town in the Kentish Town area, you have certain rights in relation to your personal data, subject to applicable legal conditions and exemptions.

Right of access. You can request confirmation of whether we hold personal data about you and obtain a copy of that data.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data.

Right to erasure. In some circumstances, you can request that we delete your personal data. This is not an absolute right and may be limited, for example where we need to keep certain data to comply with legal obligations.

Right to restriction of processing. You can ask us to restrict the processing of your data in certain situations, for example while we are verifying its accuracy or assessing an objection.

Right to object. You may object to certain types of processing, including processing based on our legitimate interests or for direct marketing purposes.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request to receive a copy of your data in a structured, commonly used, and machine-readable format, or ask us to transfer it to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.

Exercising your rights and complaints

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact details available on our website or in your service documentation. We will respond to your request in accordance with applicable data protection law.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioners Office.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our business operations in the Kentish Town area, or legal and regulatory developments. The most recent version will always apply to your personal data. We encourage you to review this Privacy Policy periodically so that you remain informed about how we process and protect your information.